Customer Experience Team

All prices inc vat

*My Lowdhams members receive a discounted rate on servicing prices.

Chausson – 2 years manufacturer’s warranty, 6 years water ingress warranty
Dethleffs/Sunlight – 2 years manufacturer’s warranty, 6 year water ingress warranty
Swift – 3 years manufacturer’s warranty, 10 years water ingress warranty
Hymer – 2 years manufacturer’s warranty, 6 year water ingress warranty

All above warranty periods are for the first owner

Habitation services have to be carried out yearly, in line with the registration date of the vehicle. Without a complete in date service history this could void your warranty.

First mechanical service is after the first two years, unless a VW then they need to be yearly.

During a service we will drain all water tanks on your motorhome. To recommission your motorhome make sure all drain valves are in/closed and then refill water tanks as normal.

Any work that we carry out on your motorhome / caravan is guaranteed for 1 year so if a repair we carried out failed and is directly related, then you can come back and we will repair it again.

Please clear all walkways, areas we need access too and empty any garage/locker areas as much as possible for damp testing.

Our service centre has a rigorous quality control process to ensure that all maintenance work is completed to a high standard. Our technicians use only the highest-quality parts, are trained by manufacturer technicians and adhere to the NCC’s strict industry standards and guidelines.

Anything above 12v is where the battery should be holding. If 10.4 or below this is critical and will cause damage to the battery.

We want to help you resolve your complaint as quickly as possible.

Lowdhams is committed to providing a high-quality service to everyone we deal with. To do this, we need you to give us any comments about our service, and to tell us when we get things wrong. We want to help you resolve your complaint as quickly as possible. You can so this by submitting a complaint on the form here.

We listen to your complaints, treat them seriously, and learn from them so that we can continuously improve our service.

Our standards for handling complaints:

• We treat all complaints seriously, whether they are made by letter or by email.
• You will always be treated with courtesy and fairness – we would hope, too, that you will always be courteous and fair in your dealings with our staff.
• We will deal with your complaint promptly – we will acknowledge receipt of a complaint within 2 working days and we will send you a full reply within 10 working days of receipt.
• If we cannot send a full reply within 10 working days of receipt, we will tell you the reason why and let you know when we will be able to reply in full.

Complaints procedure: Click here to view