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Privacy Policy

Read our Lowdhams privacy policy.

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Lowdham Leisureworld Ltd customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Our contact details

Post

Lowdham Leisureworld, Lowdham Road, Gunthorpe, NOTTINGHAM, NG14 7ES, GB

Telephone

0115 966 3838

Email

[email protected]

 

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details
  • Addresses
  • Date of birth
  • Purchase or account history
  • Payment details (including card or bank information for transfers and direct debits)
  • Credit reference information
  • Account information
  • Information relating to loyalty programmes
  • Website user information (including user journeys and cookie tracking)
  • Photographs or video recordings
  • Call recordings
  • Records of meetings and decisions
  • Identification documents
  • Information relating to compliments or complaints

We collect or use the following information for the operation of customer accounts and guarantees:

  • Names and contact details
  • Addresses
  • Payment details (including card or bank information for transfers and direct debits)
  • Purchase history
  • Account information, including registration details
  • Marketing preferences

We collect or use the following information for service updates or marketing purposes:

  • Names and contact details
  • Addresses
  • Marketing preferences
  • Purchase or viewing history
  • Records of consent, where appropriate

We collect or use the following information for recruitment purposes:

  • Contact details (eg name, address, telephone number or personal email address)
  • Date of birth
  • National Insurance number
  • Copies of passports or other photo ID
  • Employment history (eg job application, employment references or secondary employment)
  • Education history (eg qualifications)
  • Right to work information
  • Details of any criminal convictions (eg
  • Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent
  • Contract

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

  • Consent
  • Contract

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Consent
  • Contract

Our lawful bases for collecting or using personal information for recruitment purposes are:

  • Consent
  • Contract

Where we get personal information from

  • People directly

How long we keep information

We regularly review the data we hold, and delete or anonymise anything we no longer need.

Who we share information with

Other organisations

  • Insurance companies
  • Financial or fraud investigation authorities
  • Warranty and guarantee providers
  • Publicly on our website, social media or other marketing and information media (where appropriate)

Sharing information outside the UK

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

 

Your data protection rights

Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal data.
Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

Last updated

7 May 2024